Patients Come Second

Author: Paul Spiegelman
Publisher: Greenleaf Book Group
ISBN: 0988842815
Size: 62.91 MB
Format: PDF, Mobi
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FROM THE NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER Americans enjoy the finest healthcare delivery system in the world, but most people will tell you that we still have a long way to go. Far too frequently, patients leave the doctor’s office or hospital feeling confused, angry, or neglected. Healthcare leaders recognize this problem, but in their focus on patients (and sometimes financials), they often overlook the true key to lasting patient loyalty and satisfaction: their employees. Patients Come Second shakes up the traditional healthcare model, arguing that in order to care for and retain patients, leaders must first create exceptional teams and find ways to engage nurses, administrative staff, physicians, supervisors, and even housekeeping staff and switchboard operators. By connecting employees’ work with a higher purpose and equipping them with the tools to become leaders themselves, patient care can be dramatically transformed. And with continuing healthcare changes on the horizon and ever-rising pressure to acquire and keep patients, doing so now is more important than ever. Britt Berrett, president of an 898-bed hospital, and Paul Spiegelman, founder and CEO of a successful patient-experience company, are the perfect guides to the changes needed in healthcare leadership. With a rich combined experience in their field, they have filled each chapter with an abundance of engaging, insightful stories and write with a humor and friendliness that balances and enhances the urgency of their message.

Change The Way You Change

Author: R. Kendall Lyman
Publisher: Greenleaf Book Group
ISBN: 1626344183
Size: 34.39 MB
Format: PDF, ePub, Docs
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Accelerate Leadership and Get Results Great leaders of change positively impact business performance by fundamentally working differently than most leaders in three ways. First, they change how they think and talk about change. Second, they change their approach to change by engaging both individuals and the organization. And third, they elevate what they do as a leader and the roles they play. In Change the Way You Change!, authors R. Kendall Lyman and Tony C. Daloisio pull from ten years of research and working with individuals, teams, and organizations to convincingly illustrate how changing a team or a business requires changing both inside-out (thoughts and beliefs) and outside-in (structure and system) approaches. Each chapter provides an in-depth discussion of one of the five roles of great change leaders: focus, align, engage, lead, and sustain. And the main points of discussion in each chapter are bolstered by quotations, examples, exercises, and summaries. The only way to survive as a leader in the twenty-first century is to make change part of your leadership agenda. And that means making it a priority and getting good at it. Whether readers are beginners or experts, this book will help them change the way they change to accelerate their leadership and get results.

Change Intelligence

Author: Barbara A. Trautlein
Publisher: Greenleaf Book Group
ISBN: 1608324427
Size: 30.11 MB
Format: PDF, Kindle
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For leaders at all levels, a new system for building “change intelligence”— and for creating results that matter at all levels of your organization

The Coaching Habit

Author: Michael Bungay Stanier
Publisher: Box of Crayons Press
ISBN: 0978440749
Size: 45.59 MB
Format: PDF, Kindle
View: 1872
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Coaching is an essential skill for leaders. But for most busy, overworked managers, coaching employees is done badly, or not at all. They're just too busy, and it's too hard to change. But what if managers could coach their people in 10 minutes or less? In Michael Bungay Stanier's The Coaching Habit, coaching becomes a regular, informal part of your day so managers and their teams can work less hard and have more impact. Coaching is an art and it's far easier said than done. It takes courage to ask a question rather than offer up advice, provide an answer, or unleash a solution. Giving another person the opportunity to find their own way, make their own mistakes, and create their own wisdom is both brave and vulnerable. It can also mean unlearning our ''fix it'' habits. In this practical and inspiring book, Michael shares seven transformative questions that can make a difference in how we lead and support. And, he guides us through the tricky part - how to take this new information and turn it into habits and a daily practice. -Brené Brown, author of Rising Strong and Daring Greatly Drawing on years of experience training more than 10,000 busy managers from around the globe in practical, everyday coaching skills, Bungay Stanier reveals how to unlock your peoples' potential. He unpacks seven essential coaching questions to demonstrate how---by saying less and asking more--you can develop coaching methods that produce great results. - Get straight to the point in any conversation with The Kickstart Question - Stay on track during any interaction with The AWE Question - Save hours of time for yourself with The Lazy Question, and hours of time for others with The Strategic Question - Get to the heart of any interpersonal or external challenge with The Focus Question and The Foundation Question - Finally, ensure others find your coaching as beneficial as you do with The Learning Question A fresh, innovative take on the traditional how-to manual, the book combines insider information with research based in neuroscience and behavioural economics, together with interactive training tools to turn practical advice into practiced habits. Dynamic question-and-answer sections help identify old habits and kick-start new behaviour, making sure you get the most out of all seven chapters. Witty and conversational, The Coaching Habit takes your work--and your workplace--from good to great.

Becoming A Steward Leader

Author: Christian Leadership Alliance
Publisher: WinePress Publishing
ISBN: 1414122586
Size: 50.84 MB
Format: PDF, Docs
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MONEY. STEWARDSHIP. LEADERSHIP. How do they fit together? Becoming a Steward Leader explores what it means to go beyond prevailing paradigms on money and possessions to embrace a biblical view of stewardship. This book will fundamentally change the way you think, lead, and live. It will help leaders equip others to be rich towards God by living as biblical stewards. The experienced thought leaders who contributed to this book reflect on their life's work in stewardship thinking and application. They share insights, counsel, concerns, and aspirations for the emerging generation of Christian leaders. Discover the biblical understanding of a steward Explore the U.S. history on stewardship thinking Apply insights to become a steward leader Overcome the god-like power of money Embrace giving as an essential discipline of Christian living Nurture and grow a donor's heart of generosity Engage the economy as a steward leader Becoming a Steward Leader advocates resource development as transformative ministry in the life of the giver, rather than as a transactional act aimed simply at acquiring funds. This book will help you to examine your heart motives and encourage others in their journey to become biblical steward leaders."

The Work Of Leaders

Author: Julie Straw
Publisher: John Wiley & Sons
ISBN: 1118663411
Size: 78.80 MB
Format: PDF, ePub, Mobi
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"...a bright gem of a book." —JIM KOUZES & BARRY POSNER, authors of the best-selling The Leadership Challenge® Praise for The Work of Leaders "The Work of Leaders is a bright gem of a book. In a crystal clear and to-the-point style, the authors make leadership instantly accessible with a memorable model, rock solid fundamentals, original research, compelling stories, and highly practical tips for putting the principles to immediate use. There are invaluable lessons on every page, and you'll enjoy discovering each one. We highly recommend The Work of Leaders to anyone who aspires to make extraordinary things happen in organizations." —JIM KOUZES & BARRY POSNER, authors of the bestselling The Leadership Challenge® "Clear, distinctive, intuitive, and deeply researched, The Work of Leaders gives every reader not only several 'a-ha!' moments, but smart, meaningful suggestions for changing the way we all lead." —ELAINE BIECH, author of The Business of Consulting "The authors have indeed done their homework! Their combined expertise and engaging writing gives their readers a one-stop shop for understanding and improving the way we lead. Bravo!" —BEVERLY KAYE, coauthor of Love 'Em or Lose 'Em "The Work of Leaders shows you how to create a thriving organization by setting a vision and then collaborating with your people to guide your company to success. It is the strategic tool you need to move your business forward, with imaginative writing and a practical approach you can use right away." —TOM MCKEE, CEO, The Ken Blanchard Companies "Anyone who is in a leadership position or is responsible for evaluating leaders should make this book a must-read. Collectively, the book's authors are unique in their knowledge, background and ability, which is what distinguishes this great piece of work from others of its kind." —SIDNEY FELTENSTEIN, former CEO, Yorkshire Global Restaurants

Power Thinking

Author: John Mangieri
Publisher: John Wiley & Sons
ISBN: 1119190797
Size: 21.15 MB
Format: PDF, ePub, Docs
View: 2027
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Most individuals were never formally taught thinking skills and, as a result, are using processes that were developed during childhood to reach decisions and solve problems. Thus, in an era of knowledge explosion, organizational performance accountability, and rapid change caused by technology, leaders and managers are trying to succeed using thinking patterns developed before they were twelve years old. Power Thinking offers leaders the information they need to evaluate their current thinking proficiencies, determine areas for improvement, and enhance their thinking skills. The book includes the Yale Assessment of Thinking, a standardized assessment measure that enables readers to determine their abilities in the cognitive domains found to be crucial to being an outstanding leader.

Change With Confidence

Author: Phil Buckley
Publisher: John Wiley & Sons
ISBN: 1118556577
Size: 21.62 MB
Format: PDF, ePub
View: 3800
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Praise for CHANGE WITH CONFIDENCE “Phil Buckley is a world-class change leader and world-champion enthusiast for effective change management. Straightforward and engaging, Phil addresses the 50 questions all change managers need to answer with confidence in order to succeed. Rare too for an author in this field, he shares the ‘how-not-to’ as well as the ‘how-to.’ This is a book any manager wanting to succeed in change should keep close by.” — Professor Chris Bones, Dean Emeritus, Henley Business School; Professor of Leadership, University of Manchester; and award-winning author of The Cult of the Leader “Phil Buckley’s book gives excellent, practical advice on how to implement change in any private or public organization. What makes Change with Confidence so special is that it is organized around questions that anybody who is engaged in or leading change management will find to be key to their success. The real-life examples given for each question make this a very readable book. A must-buy for anybody who wants to avoid the most common mistakes in change management.” — Stefan A. Bomhard, President, Europe, Bacardi Martini Group “Change with Confidence provides leaders and leaders of change with a wealth of knowledge and experience that they can apply to their own change initiatives, and the real-world examples provide additional clarity on how to successfully manage or avoid common pitfalls.” — David Sculthorpe, CEO, Heart and Stroke Foundation of Canada Change Management is about helping people decide to change successfully If you have been charged with leading a change initiative, chances are you were chosen for the job—that is, you didn’t volunteer, but rather were tapped to lead or manage a large change project. You may have been given a short briefing and left to your own devices to succeed or fail in an uncertain, often threatening, environment. You may find yourself struggling to adapt your skill set to unfamiliar and anxiety-inducing conditions, conscious that your performance will affect your future career paths. Change with Confidence addresses the 50 biggest questions that change leaders ask time and again, and provides the context, examples, and advice to answer them well, and to enable successful, sustainable change. Whether you’re trying to figure it out, are in the planning stage, are actively managing or are working to make it stick, you’ll find guidance for a wide range of issues, including: Analyzing previous change initiatives to see what worked, what didn’t, and why Finding out who can influence your success or failure, help you, or trip you up Determining what resources you’ll need and how to get them Overcoming change fatigue and opposition to change. Although every change has its own circumstances, there are proven processes, tactics, and behaviors that lead to lasting success. Change with Confidence offers practical, experience-based advice on a difficult and stressful challenge.

Epic Change

Author: Timothy R. Clark
Publisher: John Wiley & Sons
ISBN: 9781118039366
Size: 28.55 MB
Format: PDF, ePub, Mobi
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"More than ever, leaders are expected to be the change agents of their organizations. Yet CEO turnover continues to rise and organizations continue to struggle in their efforts to confront the fearsome adaptive challenges of the global age. Epic Change is a path-breaking contribution to the study of leadership and organizational change. Based on a landmark study of 53 cases of large-scale organizational change in business, healthcare, government, education, and the non-profit sector, acclaimed thought leader and researcher, Dr. Timothy R. Clark unveils the "Power Curve of Change" framework and EPIC system for change management (Evaluate, Prepare, Implement, Consolidate) for leaders who are charged to lead high-stakes change initiatives in their organizations. Epic Change presents a strategic-level road map, along with tactical level tools, for the every-day needs of leaders who must respond to all types of adaptive challenge to remain competitive. It represents a comprehensive, research-based program for leaders who want to develop the indispensable competency of leading change in a permanently and profoundly different age. Change rarely fails for lack of strategy—Clark shows that only the discretionary efforts of people can make change happen—and this requires leadership and energy management. The Epic Change approach has been successfully field-tested with leaders at all levels and in organizations around the world. This important resource provides leaders new research-based tools to increase and sustain the energy of any change effort."