Dealing With Difficult People

Author: Charles J. Keating
Publisher: Paulist Press
ISBN: 9780809125968
Size: 70.90 MB
Format: PDF, ePub
View: 393
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Surveys the various types of personalities and recommends methods for handling conflicts with people at home and at work.

Powerful Phrases For Dealing With Difficult People

Author: Renee Evenson
Publisher: AMACOM
ISBN: 0814432999
Size: 65.47 MB
Format: PDF, Mobi
View: 4292
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Incompetent, lazy, spotlight-hogging, whiny, backstabbing, avoidant-there's no end to the personality challenges that impede workplace relationships. But interacting effectively with employees, colleagues, and bosses is essential for success. With Powerful Phrases for Dealing with Difficult People, anyone can confront problems head-on, before they fester and spread. Practical and easy to use, the book helps you identify button-pushing situations and deploy simple phrases to regain control and resolve conflicts-no matter who you're dealing with. Helpful features include: * Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each * Nonverbal communication skills to back up your words * Sample dialogues that demonstrate how phrasing improves interactions * A five-step process for moving from conflict to resolution * "Why This Works" sections that provide detailed explanations Like it or not, the bulk of our waking hours are spent with people at work. This book's pithy, powerful communication tips will make those hours far more harmonious and productive.

Dealing With Difficult People

Author: Christina Osborne
Publisher: Dk Pub
ISBN: 9780789484123
Size: 34.17 MB
Format: PDF, ePub, Mobi
View: 6269
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Packed with essential tips for today's competitive business world, this low-priced paperback is ideal for anyone interested in brushing up their skills on dealing with difficult people. Perfect for the briefcase or portfolio, this new guide is ideal for experienced or novice managers in companies both large and small.

Dealing With Difficult People

Author: Roy C. Lilley
Publisher: Kogan Page Publishers
ISBN: 9780749447519
Size: 28.20 MB
Format: PDF, ePub, Mobi
View: 4206
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Dealing with Difficult People looks at individual behaviour, what drives it and how to cope with it. It explains how to recognize and understand difficult people and their actions as a means to resolve problematic situations and awkward issues. A practical, accessible book, it is essential reading for managers looking to improve performance, sales people looking to win more business and for anyone who has to deal with difficult colleagues or the public.

Dealing With Difficult People

Author: Dr. Rick Brinkman
Publisher: McGraw Hill Professional
ISBN: 9780071487153
Size: 44.93 MB
Format: PDF, ePub, Mobi
View: 1775
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Explains how to: Identify 10 bothersome behaviors and deal successfully with each of them Understand why people become difficult Use sophisticated techniques to neutralize whining, negativity, attacks, tantrums and more Cultivate the nine "take-charge" skills that prevent people from becoming difficult

Dealing With Difficult People

Author: Roy Lilley
Publisher: Kogan Page Publishers
ISBN: 0749458917
Size: 45.40 MB
Format: PDF, Docs
View: 1283
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Dealing with difficult people can make life impossible. The workplace is inhabited by a wide variety of people and it can sometimes be difficult to get on with them as well as get on with your work. However by understanding difficult people and the things they do, the problematic situations and awkward issues can be resolved. Dealing with Difficult People looks at individual behaviour, what drives it and how to cope with it. Roy Lilley covers every angle including: recognizing the seven types of difficult person, what conflict is and how to handle it, handling aggressive people, motivating lazy colleagues, dealing with difficult customers and handling complaints. A practical, accessible book, it is essential reading for managers looking to improve performance, sales people looking to win more business and for anyone who has to deal with difficult colleagues or the public.

Dealing With Difficult People In A Week

Author: Naomi Langford-Wood
Publisher: Teach Yourself
ISBN: 1444158856
Size: 67.38 MB
Format: PDF, ePub, Docs
View: 6272
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The ability to deal with difficult people is crucial to anyone who wants to advance their career. Written by Brian Salter and Naomi Langford-Wood, leading experts on dealing with difficult people as both coaches and practitioners, this book quickly teaches you the insider secrets you need to know to in order to overcome the barriers presented by difficult colleagues or customers. The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience. So what are you waiting for? Let this book put you on the fast track to success!

How To Deal With Difficult People

Author: Gill Hasson
Publisher: John Wiley & Sons
ISBN: 0857085719
Size: 13.11 MB
Format: PDF, Mobi
View: 2048
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DON’T LET PROBLEM PEOPLE GET TO YOU! Whether it’s a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change. This book will help you to: Understand what makes difficult people tick and how best to handle them Learn ways to confidently stand up to others and resist the urge to attack back Develop strategies to calmly navigate emotionally-charged situations Deal with all kinds of difficult people – hostile, manipulative and the impossible Know when to choose your battles, and when to walk away Why let someone else’s bad attitude ruin your day? How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people – to make your life less stressful and a great deal easier.