Handling Difficult People

Author: John Townsend
Publisher: Thomas Nelson Publishers
ISBN: 9781404175679
Size: 40.16 MB
Format: PDF, Docs
View: 5781
Download Read Online
Let's face it, hard as we try, none of us can avoid contact with difficult people in life. Some people just seen to make life hard for everyone, causing conflict and stress wherever they are. Often they aren't even aware of their effect on others around them, including you! Bestselling author and noted relationship expert, Dr. John Townsend, will help you better understand what makes "button pushers" act the way they do - and why it is so easy for you to allow them to bring out the worst feelings and reactions in you. He challenges you to take personal responsibility and stop responding to difficult people in ways that just don't work! He then offers a whole new repertoire of responses, including specific guidance on healthier attitudes, self-control, and verbal scripts, which will allow you to interact and negotiate with "crazy-makers" on a brand new level. No, you can't always avoid difficult people, but in learning to relate with them more effectively, you'll discover that you are becoming more and more the person God has created you to be.

Dealing With Difficult People

Author: Charles J. Keating
Publisher: Paulist Press
ISBN: 9780809125968
Size: 64.87 MB
Format: PDF, Kindle
View: 5779
Download Read Online
Surveys the various types of personalities and recommends methods for handling conflicts with people at home and at work.

Dealing With Difficult People

Author: Roy C. Lilley
Publisher: Kogan Page Publishers
ISBN: 9780749447519
Size: 80.24 MB
Format: PDF, Mobi
View: 3175
Download Read Online
Dealing with Difficult People looks at individual behaviour, what drives it and how to cope with it. It explains how to recognize and understand difficult people and their actions as a means to resolve problematic situations and awkward issues. A practical, accessible book, it is essential reading for managers looking to improve performance, sales people looking to win more business and for anyone who has to deal with difficult colleagues or the public.

Powerful Phrases For Dealing With Difficult People

Author: Renee Evenson
Publisher: AMACOM
ISBN: 0814432999
Size: 29.49 MB
Format: PDF
View: 4472
Download Read Online
Incompetent, lazy, spotlight-hogging, whiny, backstabbing, avoidant-there's no end to the personality challenges that impede workplace relationships. But interacting effectively with employees, colleagues, and bosses is essential for success. With Powerful Phrases for Dealing with Difficult People, anyone can confront problems head-on, before they fester and spread. Practical and easy to use, the book helps you identify button-pushing situations and deploy simple phrases to regain control and resolve conflicts-no matter who you're dealing with. Helpful features include: * Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each * Nonverbal communication skills to back up your words * Sample dialogues that demonstrate how phrasing improves interactions * A five-step process for moving from conflict to resolution * "Why This Works" sections that provide detailed explanations Like it or not, the bulk of our waking hours are spent with people at work. This book's pithy, powerful communication tips will make those hours far more harmonious and productive.

How To Deal With Difficult People

Author: Gill Hasson
Publisher: John Wiley & Sons
ISBN: 0857085719
Size: 10.28 MB
Format: PDF, ePub
View: 5526
Download Read Online
DON’T LET PROBLEM PEOPLE GET TO YOU! Whether it’s a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change. This book will help you to: Understand what makes difficult people tick and how best to handle them Learn ways to confidently stand up to others and resist the urge to attack back Develop strategies to calmly navigate emotionally-charged situations Deal with all kinds of difficult people – hostile, manipulative and the impossible Know when to choose your battles, and when to walk away Why let someone else’s bad attitude ruin your day? How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people – to make your life less stressful and a great deal easier.

Handling Difficult People And Difficult Situations

Author: Greg Whitear
Publisher:
ISBN: 9781843981756
Size: 16.49 MB
Format: PDF, Mobi
View: 6606
Download Read Online
Individual & organisational performance depends on smooth relationships with internal & external customers, & the ability to cope with the difficult & stressful situations that arise. This text contains useful information on how to train people to cope with difficult people & difficult situations at work.

Dealing With Difficult People

Author: Roy Lilley
Publisher: Kogan Page Publishers
ISBN: 0749458917
Size: 29.84 MB
Format: PDF, ePub
View: 6436
Download Read Online
Dealing with difficult people can make life impossible. The workplace is inhabited by a wide variety of people and it can sometimes be difficult to get on with them as well as get on with your work. However by understanding difficult people and the things they do, the problematic situations and awkward issues can be resolved. Dealing with Difficult People looks at individual behaviour, what drives it and how to cope with it. Roy Lilley covers every angle including: recognizing the seven types of difficult person, what conflict is and how to handle it, handling aggressive people, motivating lazy colleagues, dealing with difficult customers and handling complaints. A practical, accessible book, it is essential reading for managers looking to improve performance, sales people looking to win more business and for anyone who has to deal with difficult colleagues or the public.

Perfect Phrases For Dealing With Difficult People Hundreds Of Ready To Use Phrases For Handling Conflict Confrontations And Challenging Personalities

Author: Susan Benjamin
Publisher: McGraw Hill Professional
ISBN: 9780071595124
Size: 76.20 MB
Format: PDF
View: 7761
Download Read Online
Perfect Phrases for the Right Situation, Every Time Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!

How To Manage Difficult People

Author: Alan Fairweather
Publisher: How To Books
ISBN: 1848034385
Size: 47.21 MB
Format: PDF
View: 7482
Download Read Online
Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis. This book will show you how to: - Defuse and deal with difficult customers, both on the phone and face to face; - Manage problems with colleagues in the workplace, including a manipulative boss; - Handle difficult day-to-day interactions with any people we come into contact anywhere; - Identify and manage behaviours which can turn a person into a `problem?;Improve necessary listening and communication skills; - Increase self confidence and develop rapport building skills. This book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself, build your confidence and use these techniques, then you?ll make your life a whole lot easier.